Terms & Conditions


1 . What information About You is collected on the Platform?

When You access the App or use the Service(s), You may provide, or We may collect information that may specifically identify You or any other individual. Given below are the types of information that We may collect

A . Information You Give Us:

We receive and store any information You enter on Our Platform or provide Us in any other way. When You register on the App, We collect registration details such as phone number, name, geographical address and email address. We verify Your phone number with the help of a one-time password sent to Your phone number.

We may also collect information required for providing You Services on the Platform including, items You place in the cart, pharmaceutical, nutraceutical products You may order, facilitating booking a consultation with a Medical Practitioner, etc. You can choose not to provide certain information, but then You may consequently not be able to take advantage of many of Our features.

B . Payment Information:

We may also collect payment information such as Your payment card number, expiration date, billing and shipping address. By using the Service, You consent to the recording, storage, and disclosure of such communications You send or receive for these purposes.

C . Information from Other Sources:

We might receive information about You such as order details, Your details shared with Our partners etc. from other sources including from Our partners, advertisers or third parties registered on the Platform and add it to Our account information.

D . Cookies and Other Tracking Technologies:

We utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about activity on the App. Some cookies and other technologies may serve to recall information previously indicated or submitted by a User. Most browsers/mobile settings allow You to control cookies, including whether or not to accept them and how to remove them. You may set most browsers/mobile applications to notify You if You receive a cookie, or You may choose to block cookies with Your browser/mobile applications.

Tracking technologies may record information such as internet domain and host names, internet protocol (IP) addresses, browser software and operating system types, stream patterns, and dates and times that our App is accessed. Our use of cookies and other tracking technologies allows Us to improve our App and Your experience.

At all times, You may refuse all cookies on Your browser or the App by changing Your settings to the extent permissible on Your device. However, by doing so, You may not be able to use certain features on the Platform or take full advantage of all the offerings and interest-based advertising. You can remove cookies by following directions provided in Your mobile’s “help” file or the browser.

E . Automatic Information:

We may also receive/store information about Your location and Your mobile device, including a unique identifier for Your device. We may use this information for internal analysis and to provide You with location-based services, such as advertising, search results, and other personalized content.


We may use “cookies” information and “automatically collected” information We collect on the Platform to (i) personalize Our services, such as remembering Your information so that You will not have to re-enter it during Your visit or the next time You avail the Service; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of the Service and third-party marketing activities


We may access or store Your information if it is necessary to detect, prevent or address fraud and other illegal activity or to protect the safety, property or rights of the Platform or others.


Sharing the Information we receive: Though, it is generally avoidable to disclose any personal information to the customers. However, under special circumstances this can be done if the App has permission from the user to do the same. Email address is not displayed by us. Account information can be given if a company feels that someone is causing damage either intentionally or unintentionally. Sometimes in order to maintain services and improve standards information can be provided. In case of sale, personal information can be transferred.

We work to protect the security of Your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information You input in addition to maintaining security of Your information as per the international standards on “Information Technology Security Techniques Information Security Management System-Requirements”.

Under certain circumstances, We shall not be able to take Your prior consent before disclosing Your information in case the information is demanded by government agencies or otherwise mandated under law to obtain SPDI, or during investigation of cyber incidents, prosecution of offenses etc.

Further, We shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond Our reasonable control including but not limited to acts of government, hacking, unauthorized access to mobile data and storage device, breach of security and encryption, poor quality of internet service or telephone service of the User, etc.